Support > Warranty

Warranty

Limited Product Warranty for Xiaomi
RETURN POLICY

All Products purchased from Panmi Pty Ltd (Panmi) Authorized Marketplace sellers are subjected to the Authorized Marketplace Sellers’ return policy to the extent permissible under Australian Consumer Law (‘ACL’). Therefore, customers should contact the authorized sellers to receive instructions on the procedure to return a Product. 

LIMITED PRODUCT WARRANTY

Subject to any Consumer Guarantees available under the ACL and without exclusion of such rights, Panmi warrants to the Original Purchaser that the Product shall be free from defects in materials and workmanship under normal use. Panmi does not warrant the operation of the product will be uninterrupted or error-free. Panmi is not responsible for damage arising from failure to follow instructions relating to the product's usage. 
This Limited Product Warranty applies to all products purchased from Authorized Marketplace Sellers for twelve (12) months from the date of receipt of shipment (‘Limited Warranty Period’). Xiaomi phone products purchased from Authorized Marketplace Sellers shall have a twenty-four (24) month warranty period from date of receipt of shipment.

REMEDIES

If a hardware defect is found and a valid claim is lodged to Panmi by the Original Purchaser within the Limited Warranty Period, Panmi will, at its discretion and to the extent permitted by law, either:

       1.     repair the Product at no charge to the Original Purchaser, using new or refurbished replacement parts;

       2.     replace the Product with a new or refurbished Product; or

       3.     refund the Product, excluding potential shipping costs

In the event a defect is discovered, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Panmi’s Authorized Marketplace sellers, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product or parts will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in the jurisdiction under the ACL.

HOW TO OBTAIN WARRANTY SERVICE

A Warranty Service Order must be first be requested from Panmi within the Limited Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, the original purchaser must contact Panmi IT support and service at info@panmi.com.au. 
In accordance with applicable law, Panmi may require the customer to furnish proof of purchase details and/or comply with Panmi’s registration requirements before receiving warranty service. 
The consumer bears the cost of return of product to the purchase point, and Panmi will bear the cost of replacement or refund under warranty service and any guarantee of quality to the extent required under ACL. To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection to the address specified by Panmi. 
It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Panmi will not be responsible for any such damage or loss.
This Limited Product Warranty by Panmi is separate to the Consumer Guarantees provided under Australian Consumer Law.

CONTACT PANMI

For customer support, please email us at: info@panmi.com.au or access our live service at 1800 070 031 or Facebook Messenger: Australia.Xiaomi (Monday - Friday: 09:30 AM - 05:30 PM AEST)

Our product returns address is back to the point of purchase.

EXCLUSIONS AND LIMITATIONS

This Limited Product Warranty applies only to Products manufactured by or for Xiaomi (and distributed by Panmi), that can be identified by trademarks, trade names, or logos owned by Xiaomi and affixed to the product, and purchased from Panmi’s Authorized Marketplace Sellers. 
The Limited Warranty does not apply to any:

       a)     Damage caused by nature or acts of God, for example, lightning strikes, tornadoes and the like; 
       b)     Negligent or incorrect use of the Product; 
       c)     Commercial use of the Product; 
       d)     Modifications to any part of the Product; 
       e)     Damage caused by use with non-Xiaomi products; 
       f)     Damage caused by negligence, accident, abuse, misuse, flood, fire, earthquake or other external causes; 
       g)     Damage caused by operating the Product outside the permitted or intended uses described by the manufacturer’s instructions provided by Xiaomi or with improper voltage or power supply; 
       h)     Damage caused by servicing of the product (including upgrades and expansions) performed by anyone who is not a representative of Panmi; or 
       i)     Damage caused by natural wear and tear. 

Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Panmi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Product Warranty. 
If any exclusion and limitation is held to be illegal or unenforceable, that term shall be severed from this Limited Product Warranty and the validity and enforceability of all other exclusions shall not be affected.

CONSUMER GUARANTEES

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

LIMITATION OF DAMAGES

To the extent permitted by law, Panmi shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Panmi has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Xiaomi Authorized Service Centre for Xiaomi Mobile Phone ONLY 

Phone : 1300 942 664

Country

City

Address

Working Hours

Australia

Brisbane

Westfield Chermside Shopping Centre, Shop K7,Cnr Gympie & Hamilton Road, Chermside, QLD, 4032

Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm

Saturday 9am -5pm

Sunday 10am -5pm

Australia

Gold Coast

Robina Town Certre Shopping Centre, Shop 2033B,1 Robina Town Centre Drive, Robina, QLD, 4230

Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm 

Sunday 10am -4pm

Australia

Adelaide

Westfield Marion Shopping Centre, Shop K117,297 Diagonal road, Oaklands park, SA, 5046

Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm 

Sunday 9am -5pm

Australia

Perth

Westfield Carousel Shopping Centre, Shop K104,1382 Albany Hwy, Cannington, WA, 6107

Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm 

Sunday 11am -5pm

Australia

Canberra

Westfield Belconnen Shopping Centre, Shop K177,18 Benjamin Way, Belconnen, ACT, 2617

Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm 

Sunday 10am -4pm

Australia

Newcastle

Charlestown Square Shopping Centre, Shop K802,30 Pearson Street, Charlestown, NSW, 2290

Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm 

Sunday 10am -4pm

Australia

Mackay

Caneland Central Shopping Centre, Shop K2106,2505 Mangrove Road, Mackay, QLD, 4740

Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -4pm 

Sunday 10am -4pm

Australia

Cairns

Cairns Central Shopping Centre, K08,1-12 McLeod Street, Cairns, QLD, 4870

Monday to Wednesday, Friday, Saturday 9am -5:30pm 

Thursday 9am-9pm 

Sunday 10:30am -4pm

Australia

Sydney

Stockland Piccadilly Shopping Centre, k04,210 Pitt St, Sydney, NSW, 2000

Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-8pm Saturday 9am -4pm 

Sunday 10am -4pm

Australia

Melbourne

Highpoint Shopping Centre, Shop K7306,120 - 200 Rosamond Road, Maribyrnong, Victoria, 3032

Monday to Wednesday 9am -5:30pm 

Thursday, Friday 9am-9pm 

Saturday 9am -6pm 

Sunday 10am -5pm

JURISDICTION

The supply of Xiaomi products by Panmi Pty Ltd is distributed in compliance with the laws in the State or Territory in which the products were sold and the Australian Consumer Law. Any disputes or claims pursuant to any Warranties offered by Panmi will be subject to the jurisdiction in which the products were sold and any proceedings should be initiated in a court within the relevant jurisdiction.
 

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